Terms of Service
LAST UPDATED JULY 25, 2026
Terms of Service for PepBond. By browsing our site or purchasing our products, you agree to our policies regarding eligibility, research-use-only designations, product warranties, liability limits, and binding arbitration.
1. Eligibility
1. You represent and warrant that you are at least 21 years of age (or the age of majority in your jurisdiction, if higher) and have the legal capacity to enter into a binding contract.
2. You are purchasing Products for delivery to an address within the 50 United States or the District of Columbia. We do not ship internationally or to APO/FPO addresses.
3. You are not located in any jurisdiction where the purchase, possession, or use of the Products is prohibited, and you are not listed on any U.S. government restricted‑party list, including but not limited to the OFAC Specially Designated Nationals list.
4. You are a qualified researcher or are affiliated with a laboratory, academic institution, university, or research‑based facility that lawfully uses research chemicals for in‑vitro investigation (see Section 9, Researcher Affiliation Warranty).
5. You are purchasing Products solely for in‑vitro laboratory research conducted by qualified professionals, and not for resale, distribution, repackaging, relabeling, or administration to any human or animal.
6. All information you provide, including name, email, shipping and billing address, and payment details, is accurate, current, and complete, and you agree to keep it updated.
7. We reserve the right to refuse service, terminate accounts, cancel orders, or ban purchasers at our discretion, including if we believe any of the above representations is or has become untrue.
2. Research Use Only
All products available through this site are intended exclusively for in‑vitro laboratory research carried out by trained professionals. These materials are not classified as drugs, dietary supplements, foods, cosmetics, or medical devices, and they must not be used for human or animal consumption under any circumstances. They have not been evaluated or approved by the FDA for diagnosing, treating, curing, preventing, or mitigating any disease.
See the full Research Use Only Disclaimer here: ___________ . You agree to acknowledge and follow it.
3. Product Information; No Medical Claims; Accuracy Disclaimer
We make every effort to present our Products accurately, including details such as chemical identity, mass, purity, sequence (when applicable), and recommended storage conditions. However, we do not guarantee that any description, specification, image, chemical characterization, certificate of analysis, price, availability information, or other content on the Site is complete, current, error‑free, or fully reliable. We may update or correct any errors, omissions, or inaccuracies at any time without prior notice.
Content on the Site is not intended to convey therapeutic, medical, diagnostic, or efficacy claims. Any references to structural, functional, or mechanistic characteristics are provided solely to describe the research chemicals offered and should not be interpreted as claims of biological or clinical effect in humans or animals. If you believe any portion of the Site could be misunderstood in that way, please contact us so we can review and address it.
4. Orders
Submitting an order constitutes an offer to purchase. An order becomes binding only when we accept it by issuing a shipment confirmation or by shipping the Product. We reserve the right, at our sole discretion, to refuse, cancel, limit, or adjust any order—whether before or after acceptance—for any reason. This may include, but is not limited to, suspected fraud, prior chargebacks, incomplete or inaccurate information, violation of these Terms, failure to meet our researcher‑affiliation requirements, or a reasonable determination that the order is not intended for legitimate in‑vitro laboratory research.
5. Pricing, Payment, and Taxes
All prices are listed in U.S. dollars and may be updated at any time without prior notice. Any typographical or clerical errors in pricing are non‑binding. If a pricing mistake is identified after an order has been placed, we may cancel the order and refund any amounts that have already been charged.
Payment processing is handled by independent third‑party providers. By submitting your payment details, you authorize us and our payment processors to charge the payment method you provide for the full amount of your order, including any applicable taxes and shipping costs. You represent and warrant that you are legally authorized to use the payment method submitted.
You are responsible for any sales, use, excise, value‑added, or similar taxes that apply to your purchase within your jurisdiction, except for taxes assessed on our net income.
6. Shipping and Loss
Shipping terms are outlined in our ________. Unless otherwise agreed in writing, title and risk of loss transfer to you once the Product is handed over to the carrier at our facility. Any issues involving lost, damaged, or stolen shipments will be addressed in accordance with the Shipping Policy.
7. Refunds, Returns and Cancellations
Cancellations may be made any time before the Product is transferred to the carrier, and are subject to the terms outlined in our _________. Once a Product has been handed over to the carrier, all sales are final. Because we cannot verify chain of custody, storage conditions, or potential contamination after a research chemical leaves our facility, we do not accept returns. Refunds for verifiably lost shipments or items sent in error will be handled in accordance with the Return & Refund Policy.
8. Chargeback and Payment Disputes
If you believe there is an issue with your order, you agree to contact us first at [email protected] and allow us a reasonable opportunity to address the matter before initiating a chargeback or payment dispute with your bank, card issuer, or payment processor. Filing a chargeback without contacting us in good faith constitutes a material breach of these Terms.
You agree that initiating a chargeback in bad faith—including disputes for Products that were delivered, any form of “friendly fraud,” any claim inconsistent with our Return & Refund Policy, or any chargeback submitted without first contacting us—constitutes fraudulent activity and authorizes us, at our sole discretion, to:
Terminate your account — permanently close your account and block the associated payment methods and shipping addresses from all future purchases.
Report the fraudulent dispute — notify the payment processor, card network, relevant fraud‑prevention databases, and, when appropriate, law enforcement.
Pursue recovery of all amounts owed — seek collection of the disputed amount, including any chargeback fees, representment fees, processor fees, collection costs, and reasonable attorneys' fees.
Refuse service to related parties — deny service to any individual reasonably connected to the fraudulent chargeback, including alternate accounts, payment methods, or shipping addresses.
9. Researcher Affiliation Warranty
You represent and warrant that you are affiliated with a laboratory, academic institution, university, or other research‑based facility, or are otherwise a qualified professional lawfully engaged in in‑vitro research using the Products purchased.
We reserve the right, at our sole discretion, to conduct reasonable due‑diligence screening to verify the accuracy of the information you provide. This may include requesting documentation of affiliation, cross‑referencing public registries, or contacting the institution you identify. We may delay, condition, or refuse fulfillment of any order pending the outcome of such screening.
Any purchase made by a person who does not actually possess the affiliation or qualifications represented, or who intends to use the Products for any purpose other than lawful in‑vitro laboratory research, constitutes a fraudulent inducement of sale and a material breach of these Terms. We reserve the right to add any such person, payment method, or shipping address to an internal refused‑sales list, and all orders are screened against that list.
If any communication between you and us leads us to reasonably believe that you intend to use any Product for a purpose other than lawful in‑vitro research, we will cancel pending orders, refund any unfulfilled amounts (subject to processing costs), and refuse future sales. A refusal‑of‑sale notice will be sent to the email address on file.
10. Legal Compliance and Regulatory Obligations
You further represent, warrant, and covenant that you will comply with all applicable federal, state, local, and foreign laws, regulations, and guidance governing the purchase and handling of research materials, including without limitation:
Federal Food, Drug, and Cosmetic Act (FFDCA), including Sections 404, 505, and 512, and the prohibition on introducing adulterated or misbranded articles into interstate commerce.
Toxic Substances Control Act (TSCA). You are solely responsible for determining whether a Product appears on the TSCA inventory and for complying with any TSCA obligations applicable to your jurisdiction and intended use.
Controlled Substances Act and any analogous state or local scheduling rules.
OSHA, GLP, GMP and all other standards governing laboratory safety, hazard communication, storage, and disposal applicable to your facility.
U.S. export controls and sanctions, including OFAC regulations and anti‑boycott laws.
You agree that you bear sole responsibility for determining the hazards associated with any Product and for conducting any additional research necessary to safely handle and dispose of it. We do not provide safety data sheets, reconstitution instructions, dosing guidance, or administration guidance, and you agree not to interpret the absence of such information as an implied representation of safety, suitability, or regulatory compliance.Type your paragraph here
11. Prohibited Uses of Product
You agree that you will not:
Administer Products — use, consume, ingest, inject, inhale, apply, or otherwise administer any Product to any human being or animal.
Resell or redistribute — resell, re‑sell, re‑brand, repackage, relabel, or redistribute any Product in any form.
Prepare Products for administration — combine, compound, dilute, reconstitute, or formulate any Product for administration to any human or animal.
Make medical or therapeutic claims — make any therapeutic, medical, diagnostic, or efficacy claim about any Product, whether in marketing, product reviews, social media, or any other channel.
Use Products unlawfully — use any Product in a manner inconsistent with applicable federal, state, or local law.
Alter product identifiers — remove, alter, or obscure any label, lot number, or identifier on any Product.
Manufacture consumable articles — use the Site or any Product to manufacture or distribute any article intended for human or animal consumption.
Misuse the Site — access, scrape, reverse‑engineer, or copy the Site or its content except as expressly authorized in our Acceptance use policy here
12. Account Registration and Security
Some features of the Site require you to register an account, which is provided through a third‑party identity service (Clerk). You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized access. We are not liable for any loss or damage resulting from your failure to safeguard your credentials.
You may not:
Create multiple accounts — register more than one account for yourself.
Share an account — allow another person to access or use your account.
Transfer an account — assign or transfer your account to any other individual.
We may suspend or terminate your account at any time, with or without notice, for any reason consistent with these Terms.
13. Intellectual Property
The Site and all of its content—including text, graphics, logos, icons, images, photographs, product descriptions, certificates of analysis, software, and the arrangement and compilation of any of the foregoing (collectively, the “Site Content”)—is owned by us or our licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws. PepBond and our associated logos are our trademarks; all other trademarks belong to their respective owners.
We grant you a limited, non‑exclusive, non‑transferable, revocable license to access and view the Site Content solely for your personal research evaluation of Products.
You may not:
Copy or reproduce Site Content — copy, reproduce, distribute, publish, sell, license, create derivative works from, publicly display, or otherwise exploit any Site Content without our prior written consent.
Use Site Content beyond permitted viewing — except for normal in‑browser caching and a single printed copy for your personal reference.
14. User-Generated Content
If you submit reviews, comments, questions, images, or other content to the Site (“User Content”), you grant us a worldwide, perpetual, irrevocable, royalty‑free, sublicensable license to use and reproduce User Content, including the rights to modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content in any media now known or later developed, for any lawful purpose, without compensation to you.
You represent that:
You own or control the rights — you own the User Content you submit or have all necessary rights to grant the license described above.
Your content does not infringe — your User Content does not violate the rights of any third party.
Your content makes no prohibited claims — your User Content does not include any therapeutic, diagnostic, medical, or efficacy claim about any Product.
We may, but are not obligated to, review or moderate User Content and may edit or remove it at any time, for any reason.
15. Third Party Links and Services
16. Disclaimer of Warranties
THE SITE, THE SITE CONTENT, AND ALL PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS, AND WITHOUT ANY WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES—EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE—INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON‑INFRINGEMENT, TITLE, AND QUIET ENJOYMENT, AS WELL AS ANY WARRANTY ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.
WITHOUT LIMITING THE FOREGOING, WE MAKE NO REPRESENTATION OR WARRANTY THAT:
ANY PRODUCT IS SAFE OR SUITABLE — INCLUDING PURITY, POTENCY, EFFECTIVENESS, OR SUITABILITY FOR ANY PURPOSE.
THE SITE WILL OPERATE RELIABLY — INCLUDING UNINTERRUPTED ACCESS, SECURITY, OR ERROR‑FREE FUNCTIONALITY.
THE SITE CONTENT IS ACCURATE OR CURRENT — INCLUDING COMPLETENESS, TIMELINESS, OR CORRECTNESS.
DEFECTS WILL BE CORRECTED — WHETHER IN ANY PRODUCT OR IN THE SITE ITSELF.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
17. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL ASCEND BIO LABS OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, ANY PRODUCT, OR ANY ACT OR OMISSION OF ANY OF THEM, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY OF LIABILITY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, ANY PRODUCT, OR ANY ACT OR OMISSION OF OURS, UNDER ANY THEORY OF LIABILITY, IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU ACTUALLY PAID TO US FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
YOU ACKNOWLEDGE THAT THE LIMITATIONS IN THIS SECTION ARE A MATERIAL BASIS OF THE BARGAIN BETWEEN YOU AND US AND THAT WE WOULD NOT OFFER THE SITE OR ANY PRODUCT ON THESE TERMS WITHOUT THEM. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
18. Indemnification
You agree to defend, indemnify, and hold harmless Ascend Bio Labs, its affiliates, and each of their officers, directors, employees, agents, suppliers, licensors, and service providers (collectively, the “Indemnitees”) from and against any and all claims, suits, actions, demands, proceedings, liabilities, damages, losses, penalties, fines, judgments, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or relating to:
Your breach of these Terms, including any incorporated policy.
Your violation of any law or third‑party right.
Your use or misuse of any Product, including handling, storage, disposal, or onward transfer.
Any administration of any Product to any human or animal by you or at your direction.
Any User Content you submit.
Any misrepresentation you make, including misrepresentations about your qualifications, affiliation, or intended use of any Product.
We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.
Please read this Section carefully.
It requires you and PepBond to resolve most disputes through individual, binding arbitration and waives your right to a trial by jury and to participate in a class action.
19.1 Informal resolution first
Before filing any formal proceeding, you and we agree to first try to resolve any dispute informally. You must send a written notice of dispute to [email protected] describing the nature of the dispute and the relief you seek and give us at least 60 days to respond. Only if the dispute is not resolved within that period may a formal proceeding be commenced.
19.2 Binding arbitration
Any dispute, claim, or controversy arising out of or relating to these Terms, the Site, any Product, or any act or omission of either party—whether based in contract, tort, statute, fraud, misrepresentation, or any other theory, and whether pre‑existing, present, or future—will be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as modified by these Terms. Judgment on the award may be entered in any court of competent jurisdiction. The arbitrator, not any court, has exclusive authority to resolve any dispute about the formation, existence, scope, validity, interpretation, or enforceability of this arbitration agreement, except as expressly set out below.
The arbitration will be conducted in the English language. The seat of arbitration is Arlington, Virginia. You may elect to participate by telephone or video, or in person at the AAA location nearest to your billing address. Either party may be represented by counsel.
19.3 Class action waiver
You and PepBond each agree to bring any dispute in arbitration on an individual basis only, not as a plaintiff or class member in any purported class, consolidated, representative, mass, or private‑attorney‑general action. The arbitrator may not consolidate the claims of more than one person, and may not otherwise preside over any form of representative or class proceeding.
If this class action waiver is found to be unenforceable as to any claim or remedy, then that claim or remedy (and only that claim or remedy) will be severed from arbitration and brought in court, while all other claims will remain in arbitration.
19.4 Exceptions
Notwithstanding the foregoing, either party may:
Bring individual small‑claims actions — bring individual claims in small‑claims court if they qualify.
Pursue IP infringement claims in court — pursue claims of infringement or misappropriation of intellectual property in court.
Seek temporary injunctive relief — seek temporary or preliminary injunctive relief in a court of competent jurisdiction to prevent imminent harm pending arbitration.
Nothing in this Section limits a California resident’s right to seek public injunctive relief under California law.
19.5 30‑day right to opt out
You have the right to opt out of arbitration. To opt out, you must send written notice of your decision to [email protected] with the subject line “Arbitration Opt‑Out” within 30 days of the date you first accepted these Terms. Your notice must include your full name, mailing address, email address, and a clear statement that you are opting out. Opting out will not affect any other provision of these Terms.
19.6 Federal Arbitration Act
This Section is governed by and enforceable under the Federal Arbitration Act, 9 U.S.C. §§ 1 et seq., and the parties intend that its provisions be interpreted broadly in favor of arbitration.
20. Governing Law; Venue
These Terms are governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict‑of‑laws principles, and, to the extent applicable, the laws of the United States.To the extent any dispute is not subject to arbitration under Section 19, the state and federal courts located in Arlington, Virginia will have exclusive jurisdiction and venue, and you consent to personal jurisdiction in those courts.The United Nations Convention on Contracts for the International Sale of Goods does not apply.
21. Force Majeure
We will not be liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disasters, pandemics, war, terrorism, civil unrest, riots, strikes, labor actions, governmental actions, embargoes, sanctions, customs holds, carrier delays, internet or utility outages, supply chain disruptions, or shortages of materials or labor.If such an event prevents us from fulfilling an order, we will use commercially reasonable efforts to resume performance promptly and will refund any amounts paid for Products we cannot deliver.
22. Assignment
You may not assign or transfer these Terms or any of your rights or obligations under them, by operation of law or otherwise, without our prior written consent; any attempted assignment without such consent will be void. We may assign these Terms, in whole or in part, without restriction and without notice to you.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.
These Terms, together with the documents incorporated by reference, constitute the entire agreement between you and us regarding the Site and Products, and supersede all prior or contemporaneous communications and proposals.
Section headings are for convenience only and have no legal effect.
Our failure to enforce any right or provision is not a waiver of that right or provision.
24. Modifications To These Terms
We may modify these Terms at any time. When we do, we will post the updated Terms here with a new “Last updated” date and, for material changes, provide additional notice (such as an email to the address on file or a prominent notice on the Site).
Your continued use of the Site or purchase of any Product after the effective date of the updated Terms constitutes your acceptance of them.
If you do not agree, your sole remedy is to stop using the Site.
25. Termination
We may suspend or terminate your access to the Site, cancel any pending order, and refuse any future order, at any time, for any reason, with or without notice. On termination, all provisions of these Terms that by their nature should survive — including Returns (Section 7), Chargeback (Section 8), Regulatory Obligations (Section 10), Intellectual Property (Section 13), Disclaimer of Warranties (Section 16), Limitation of Liability (Section 17), Indemnification (Section 18), Dispute Resolution, Binding Arbitration & Class Action Waiver (Section 19), Governing Law (Section 20), and this Section 25 — will survive.
